Hiding Elephant FAQ

Question 1

What is Hiding Elephant?

Accepted Answer

Hiding Elephant is an AI-powered creative production workspace for teams that make visual content: ecommerce, marketing, agencies, and creators. Generate product photos, ad creatives, and campaign assets with AI, then refine every detail with professional editing tools and produce at scale with automated workflows, all in one place.

Question 2

Is Hiding Elephant free to use?

Accepted Answer

Yes! You can start designing for free with daily credits that reset. The free plan includes access to AI generation, vector editing, background removal, upscaling, and vectorization. Upgrade to a paid plan for more credits, commercial rights, and private projects.

Question 3

How is Hiding Elephant different from other AI tools?

Accepted Answer

Most AI tools do one thing: generate images, or edit them, or automate a step. Hiding Elephant is a complete AI design workspace that combines three things: a design canvas where you explore, ideate, and refine with full design control (including vector editing); workflow automation for scaling up with repetitive tasks, batch runs, and repeatable production; and live team collaboration on shared canvas workspaces. You go from first idea to finished, on-brand assets without juggling separate tools.

Question 4

How do credits work?

Accepted Answer

Credits are what you spend on AI actions like generating an image, creating a short video scene, upscaling, or running a workflow. Each action costs credits based on the model and output size. Free users get daily credits that reset. Paid plans include a monthly credit amount (or a yearly amount up front); see the pricing page for current Starter, Pro, Team, and Enterprise amounts.

Question 5

What's the difference between Free and paid plans?

Accepted Answer

Free gives you daily credits to explore generation, the canvas, and core image tools, with limits on commercial use and privacy. Paid plans (Starter, Pro, Team, Enterprise) add commercial rights, private projects, and more credits, and Team plans add live collaboration and shared brand and product assets. See the pricing page for the current comparison.

Question 6

Can I cancel my subscription anytime?

Accepted Answer

Yes, you can cancel anytime from your dashboard. You'll keep access until the end of your billing period. No questions asked, no cancellation fees.

Question 7

Do unused credits roll over?

Accepted Answer

Monthly credits do not roll over to the next month. However, any credits you purchase separately as add-ons remain in your account until used. We recommend starting with the plan that fits your typical usage.

Question 8

Can I use my designs commercially?

Accepted Answer

Yes, with a paid subscription. All designs you create are yours to use for client work, products, marketing, and any commercial purpose. Free plan outputs are for personal and non-commercial use only.

Question 9

Who owns the designs I create?

Accepted Answer

You do. Designs you create on Hiding Elephant belong to you. We don't claim any ownership or rights to your work. Paid-plan users have full commercial rights to all outputs.

Question 10

Can I create designs for clients?

Accepted Answer

Yes! With a paid plan, you can create designs for clients, sell them, use them in products, or include them in any commercial project. Many agencies and freelancers use Hiding Elephant for client work.

Question 11

Do you train AI models on my designs or private projects?

Accepted Answer

No. Hiding Elephant does not train AI models on your generated content. One thing to know: on the free plan, your images are publicly visible in the community feed, so they could be indexed or scraped by other companies. Paid plans include private projects that keep your work out of public view. See our Privacy Policy for the legal details.

Question 12

Who is Hiding Elephant for?

Accepted Answer

Teams and creators who produce visual content regularly. Ecommerce teams use it for product imagery and ad variations at scale, design agencies for client work, social media teams for on-brand posts across every channel, marketing teams for campaign assets, and solo creators for everything from thumbnails to logos. See our use-cases pages for how each team works.

Question 13

How does Hiding Elephant help ecommerce teams?

Accepted Answer

Hiding Elephant covers your entire ecommerce visual production workflow. Performance marketers can generate and test ad creative variations at scale. Catalog managers can produce consistent listing images for hundreds of SKUs without a studio. Marketing producers can turn one campaign idea into a full asset kit for every channel. And brand leads can enforce visual consistency across everything with brand guides, style templates, and review tools.

Question 14

Can I generate product listing images from my product photos?

Accepted Answer

Yes. Upload your product photos to a product catalog, and Hiding Elephant can generate studio-quality scenes, lifestyle shots, and clean listing images using AI, all while keeping your actual product accurate. Combine this with background removal, batch processing, and style templates to produce marketplace-ready images for your entire catalog.

Question 15

Can I produce creatives for multiple marketplaces at once?

Accepted Answer

Absolutely. Use workflow automation to batch-process your product catalog and export images in the sizes and formats required by Amazon, Shopify, Etsy, or any other marketplace. Set up the workflow once, then run it whenever you add new products or update your catalog.

Question 16

Is Hiding Elephant good for social media teams?

Accepted Answer

Yes. Generate on-brand social creatives, reframe them for every channel's aspect ratio, and schedule image or video posts straight to your queues with our Buffer integration, including caption help shaped by your brand context.

Question 17

Do design agencies use Hiding Elephant?

Accepted Answer

Yes, agencies are a great fit. Explore more creative directions in the first round, refine the winners with full design control, collaborate live with teammates on the same canvas, and hand off clean files without the versioning mess. Team plans have unlimited seats, so growing the team doesn't grow the bill.

Question 18

Is it good for solo creators and freelancers?

Accepted Answer

Absolutely. Start free with daily credits and make thumbnails, sponsor graphics, logos, and social visuals in one place. Paid plans add commercial rights and private projects when you're ready to use it for client work.

Question 19

How does the AI generation work?

Accepted Answer

Describe what you want in natural language, add optional reference images for style, and Hiding Elephant generates multiple variations. You can use style guides to keep output on-brand, and generate at resolutions up to 4K across 10+ aspect ratios.

Question 20

Can I edit the AI-generated images?

Accepted Answer

Yes, editing is half the point. Use AI edits to change just the part of an image you describe, or take manual control: layers, text, colors, cropping and reframing, background removal, upscaling, and precise vector editing when you need it. Everything happens on the same canvas, so you finish assets without moving to a second app.

Question 21

What types of images can I generate?

Accepted Answer

Logos, icons, product photography, lifestyle scenes, marketing banners, illustrations, characters, patterns, and more. Our AI is optimized for commercial design work: not just artistic prompts, but production-ready visuals.

Question 22

Does Hiding Elephant have design templates?

Accepted Answer

Yes. Start from pre-created design templates in our catalog, or create your own design template and replicate new images and designs from it. That makes it easy to keep a series of listings, ads, or social posts consistent.

Question 23

What image tools are included?

Accepted Answer

Background remover, image upscaler, vectorizer (raster to SVG), optimizer for compressing and converting formats, and an AI reframer for resizing to any aspect ratio. They work inside the workspace, and you can try them free on our tools pages.

Question 24

Can Hiding Elephant generate video?

Accepted Answer

Yes. You can create short AI video scenes inside workflows: text-to-video, image-to-video, and scene extension. Clips run up to roughly 8 seconds and can be stitched into longer edits for ads and social. It's built for motion assets, not full video editing.

Question 25

How do I keep everything on-brand?

Accepted Answer

Brand Intelligence connects your brand to generation: style guides store your colors, fonts, logos, and brand instructions; the product catalog keeps your real products accurate in generated scenes; and shared assets keep the whole team pulling from the same source.

Question 26

What is vectorization and why does it matter?

Accepted Answer

Vectorization converts raster images (PNG, JPG) into scalable vector graphics (SVG) that can be resized infinitely without losing quality. This is essential for logos, print materials, and professional design work. Hiding Elephant's AI-aware vectorization preserves overlapping elements correctly.

Question 27

Can my team collaborate in real-time?

Accepted Answer

Yes! With team workspaces, multiple people can work on the same canvas simultaneously with real-time cursors, presence indicators, and follow mode. Share view-only links for stakeholder review, or invite team members with full edit access.

Question 28

What file formats can I export?

Accepted Answer

Export as SVG, PNG, JPEG, WebP, or AVIF. Choose from multiple resolutions and enable compression up to 98% for web-optimized files. SVG export preserves all vector data for further editing in other tools.

Question 29

What is batch generation?

Accepted Answer

Batch generation lets you create hundreds or thousands of image variations in a single workflow. Upload a product catalog, set up your templates, and generate all your listing images, social sizes, and ad variations automatically. Available on higher paid plans; see pricing for current eligibility.

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